Privacy Policy

Last updated: 24 October 2026

Britvolt Renewables Ltd is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us or enquire about our renewable energy services.

1. Who We Are

Britvolt Renewables Ltd provides renewable energy services, including solar panel installation, battery storage, EV charging solutions and associated services.

Company: Britvolt Renewables Ltd
Address: 12 Reade House, West Street, Congleton, Cheshire, CW12 1JR
Website: https://britvolt.uk
Email: hello@britvolt.uk

For enquiries about how we use your personal data, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name and contact details, including email address and telephone number.
• Your address or property location where relevant to an enquiry, quotation or installation.
• Information you provide about your property, energy requirements or requested services.
• Messages and correspondence submitted through our website, email or telephone.
• Information relating to quotations, appointments, installations and customer support.
• Technical information such as IP address, browser type, device information and website activity, where collected by our website or its service providers.

We may also receive information from third-party advertising or enquiry platforms where you choose to submit your details to us through those services.

3. How We Use Your Information

We use personal information for purposes including:

• Responding to enquiries and requests for information.
• Preparing quotations and arranging property surveys.
• Providing installation, maintenance and related services.
• Communicating with customers about appointments and ongoing work.
• Maintaining business records and meeting legal obligations.
• Protecting our website and systems against misuse or security threats.
• Understanding and improving our website and marketing, where applicable.
• Sending promotional communications where permitted by law.

4. Our Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on:

• Contract: To provide services under an agreement with you, or to take steps you request before entering into a contract, such as preparing a quotation.
• Legitimate interests: To manage our business, respond to general enquiries, maintain website security and improve our services, where our interests are not overridden by your rights.
• Legal obligation: To comply with applicable accounting, tax, regulatory or other legal requirements.
• Consent: Where we ask for your permission for particular marketing communications or optional website tracking.

Where we rely on legitimate interests, these include maintaining effective customer communications, protecting our systems and improving our business operations.

5. Contact Forms and Enquiries

When you submit an enquiry through our website, we use the information you provide to respond to your request and, where appropriate, arrange a quotation, survey or service.

Information marked as required on a form is necessary for us to process that enquiry. If you do not provide it, we may be unable to respond or provide the requested service.

Submitting an enquiry does not automatically mean you have agreed to receive unrelated marketing communications.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to support essential functionality, maintain security and, where enabled, understand website usage or measure advertising performance.

Some cookies are necessary for the website to operate. Other technologies, including certain analytics and advertising cookies, may require your consent before they are used.

Where optional tracking is enabled, we will provide appropriate information and consent controls. You can also manage cookies through your browser settings.

Details of the specific cookies and tracking technologies in use will be made available through our cookie information or consent controls, where applicable.

7. Marketing and Advertising

We may promote our services through online advertising platforms, including Meta platforms such as Facebook and Instagram.

If you submit an enquiry through an advertisement or lead form, we may use the details you provide to contact you about the services you requested.

Where advertising measurement, remarketing or similar tracking technologies are used, we will apply the relevant privacy and consent requirements.

You may ask us to stop sending direct marketing communications at any time by contacting us at hello@britvolt.uk.

8. Sharing Your Information

We do not sell your personal information.

Where necessary, we may share relevant information with:

• Website hosting, maintenance and IT service providers.
• Email, communication and customer management service providers.
• Contractors, installers, suppliers or professional advisers involved in delivering our services.
• Analytics and advertising providers, where those services are enabled and permitted.
• Regulators, authorities or other organisations where disclosure is legally required.

We seek to ensure that service providers handling personal information on our behalf are subject to appropriate data protection and confidentiality requirements.

9. International Data Transfers

Some of our technology or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that an appropriate lawful transfer mechanism and relevant safeguards are in place, as required by UK data protection law.

You may contact us for further information about applicable transfer safeguards.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, handling enquiries, maintaining appropriate business records and meeting legal obligations.

Retention periods depend on the type of information, our relationship with you, applicable legal requirements and whether information remains necessary for an ongoing purpose.

When information is no longer required, we will delete or anonymise it securely, unless we have a lawful reason to retain it.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restrictions on how your information is used.
• Object to processing based on legitimate interests.
• Request transfer of certain information to another provider.
• Withdraw consent at any time where processing is based on consent.

You have the right to object to the use of your personal information for direct marketing at any time.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact hello@britvolt.uk.

13. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, suppliers and other external services.

We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing personal information.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information Commissioner’s Office
Website: https://ico.org.uk

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website technology or legal requirements.

The latest version will be published on this page with an updated revision date.

16. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Britvolt Renewables Ltd
12 Reade House, West Street
Congleton, Cheshire, CW12 1JR
Email: hello@britvolt.uk